Professional Direct Support for Microsoft Dynamics Online Services0 pages

Professional Direct
Support for Microsoft
Dynamics Online Services
Rapid, Escalated Support for
Midsize Organizations
Your business depends on Microsoft Dynamics Online
Services to drive success. And being successful requires that
you get fast, direct access to expert support whenever you
need it, through Professional Direct Support for Microsoft
Dynamics Online Services. The plan can be purchased for
Microsoft Dynamics CRM Online, Microsoft Dynamics
Marketing, or Microsoft Social Listening services.
Professional Direct Support gives you top-tier services
designed especially for organizations like yours that require
rapid, advanced support. You get our fastest, one-hour
response times for your technical support calls, and exclusive
access to a dedicated team of Service Delivery Managers to
manage your support experience, provide light advisory
services and much more!
Need help for a complex issue? A rapid Professional Direct
Support response to delivery management issues gets you
back to work quickly. And when it’s time to train your staff,
use our customizable Microsoft Dynamics training materials
to deliver training under your own brand.
Unlimited phone support with return-call service eliminates
your on-hold time, along with 24/7 support to provide you
the support when you need it. A suite of online learning
resources on CustomerSource gives you exclusive access to
the entire catalog of Microsoft Dynamics Online training and
E-Learning courseware to help increase productivity.*
Professional Direct Support gives you the professionalgrade support you need, so you can make the most of every
business opportunity with Microsoft Dynamics Online.

Benefits at a glance
Available with Microsoft Dynamics CRM
Online, Microsoft Dynamics Marketing, or
Microsoft Social Listening
Initial response time of less than one
hour for your most critical issues

Receive 24x7 support for your most
critical issues
Receive expert advice, escalation
assistance and much more from
Service Delivery Managers
Eliminate on-hold time with priority
routing to Tier 2 escalation engineers

Maximize uptime with unlimited
break/fix support

Find help quickly from an online
community of experts and peers
Access self-directed support on our
customer portals, plus ELearning and
customizable training material*
Email Deliverability Services for
Microsoft Dynamics Marketing