After-Sales Service0 pages

AFTER-SALES SERVICE

T

ecauma makes after-sales experts available to you to meet all your needs. If you need
spare parts, maintenance, a technical assessment or repair work... there is always a
Tecauma professional at your service.
Don’t hesitate to contact us !

CONTACT OUR AFTER-SALES SERVICE :t
Phone : t+33 (0)2 51 48 42 44t
Fax : t +33 (0)2 51 48 34 33t

AVAILABILITY :
Monday to Friday
8am to 12:30am - 1:45pm to 5:30pm

1

AFTER-SALES TECHNICIANS
SKILLS : AUTOMATION, ROBOTICS, IT, MECHANICS
MAINTENANCE : TECAUMA’s service contracts make it possible for you to
have a technician visit you regularly to maintain your machines and ensure
their optimal operation.
EXPERTISE : A technician can visit you to audit or optimize your machines,
or to put new products into operation.
TROUBLESHOOTING : In case of a breakdown, a technician analyses
quickly your need and intervenes at a distance or on site, to avoid expensive
production halts.

2

SPARE PARTS
Spare parts delivery within 48 hours (except for specific parts)
Competitive prices
A single contact person for the supply of all components to SAVE TIME
To protect yourself from risks of breakdown likely to stop your production,
every machine is delivered with a list of spare parts which you are advised to
have in stock. These are components which demand a long procurement lead
time or whose failure could totally block the machine.

http://www.tecauma.com/customer-services/